Reference

Privacy Policy – What We Protect

When you open an account with dollartoto and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data is encrypted and held to strict security standards.

Encrypted account securityLocal payment data handlingTransparent data practices
dollartoto Privacy Policy – What We Protect
GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Live Chat

Reach our support team via the chat widget in your account lobby. Available daily from 08:00 to 23:00 (Indonesia time). Ask about your data, account settings or privacy concerns anytime.

Email Support

Send a request to our privacy team at [email protected] with your account email. We respond within 24 hours on business days with details about your stored data and privacy settings.

Account Settings

Update your contact information, payment methods and notification preferences directly in your account dashboard. Changes take effect immediately after you save them.

SECURITY & CONTROL

How We Protect Your Privacy

Encryption

All data transmitted between your device and our servers uses bank-grade SSL encryption. Your password is hashed and never stored in plain text. Payment details are tokenized so we never handle raw card or bank information.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS connect through official local payment gateways. Each transaction is verified by the payment provider before your account is credited. We keep transaction records for 12 months for audit and dispute resolution.

Access Control

Only our technical and compliance teams can view your full account data. Customer support staff see only your username, email and withdrawal status — never your password or payment details. Access logs are audited monthly.

Data Retention

Account information is kept as long as your account is active. After 24 months of no login, we archive your data and delete game history. Withdrawal and deposit records are retained for 36 months as required by law.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language and lobby preferences. No tracking cookies are placed without your consent. You can disable non-essential cookies in your browser at any time.

Data Requests

You can request a full copy of your data in machine-readable format, update any information, or ask us to delete your account. Submit requests via live chat or email; depends on local law how quickly we can comply.

Privacy Policy FAQ

Your account information is archived within 7 days of closure. Deposit and withdrawal records are kept for 36 months for compliance. Game history is deleted after 24 months. You can request permanent deletion by contacting support; depends on local law what we can remove immediately.

No. Your payment method itself is not stored. We receive a transaction reference from the payment provider when your deposit clears. Your banking credentials remain with DANA, OVO, GoPay or QRIS. We store only the transaction date, amount and your account reference.

Yes. Open live chat or email [email protected] with your account email and request a data report. We'll send you a summary of your name, contact details, account history, login dates and withdrawal requests within 24 hours on business days.

We do not sell or share your personal data. We share transaction data only with payment providers (DANA, OVO, GoPay, QRIS) to process your deposit, and with our compliance team to prevent fraud. Where required by law, we may disclose data to authorities.

Game history is retained for 12 months from your last session. We keep it for account verification, dispute resolution and fraud detection. After 12 months, game records are deleted. Withdrawal and deposit logs are kept separately for 36 months.

Yes. Our privacy practices apply to all account holders in Indonesia, including players in Medan, Semarang and all other cities. Your account data is encrypted and handled under the same security standards regardless of your location within Indonesia.

Yes. In your account settings, uncheck the 'Promotions' notification box. You'll still receive critical messages about security, withdrawals and account changes. To opt out completely, email [email protected] and we'll update your contact preferences within 24 hours.